Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, you will not be eligible for a full refund or exchange.

To be eligible for a return, your item must be unused, sealed, and in the same condition that you received it. You will also need to return it in the original packaging.

Downloadable and other digital products cannot be returned once purchased. To complete a return for an eligible physical item, you will need to provide a receipt or proof of purchase.

If your order arrives damaged, defective, or incorrect, contact us at info@julescalella.com as soon as possible so we can review the issue and help resolve it.

Partial refunds may be granted in the following situations:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Timing may vary depending on your payment provider.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, because it may take time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@julescalella.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an eligible item for the same item, email info@julescalella.com and we will help start the exchange process.

Gifts

We do not provide credit or refunds to recipients for items that were given as gifts. If you received items as a gift and attempt to return it, we would send a refund to the gift giver. This means they will be notified about your return.

Shipping returns

We will provide detailed shipping instructions after your return request has been approved.

To start a return, email info@julescalella.com with your order number, proof of purchase, and the reason for your return. We will review your request and send return instructions if the item is eligible.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on where you live.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy Abuse

We reserve the right to deny returns if we determine that a customer is using the return policy in a way that is excessive, fraudulent, or inconsistent with its intended purpose.